Terms & Conditions of use:

Applications

All information given on the application form must be true and accurate.

Retain the Smartcard deposit receipt as a copy of the transaction and a record of the card number.

Refunds

Newlands Coach Service Limited will provide a full refund of deposit if the Smartcard is presented by the registered cardholder in resaleable condition at the Newlands Coach Service Offices.

When money remains in credit on the Smartcard, the total will be refunded.

Card Holder Obligations

It is the responsibility of the cardholder to ensure that the Smartcard remains in working order.

The cardholder must ensure:

• That the card is not defaced, vandalised or damaged in any manner
• The card is not altered, modified or otherwise tampered with

It is the responsibility of the cardholder to notify Newlands Coach Service Ltd. of change in contact details.

Lost & Found Cards

Loss of a Smartcard must be reported to Newlands Coach Service Ltd. immediately. The card can be automatically ‘hotlisted’ barring all users from access to the stored value.

Any Smartcard found should either be handed to a driver or sent to the Newlands Coach Service office.

Malfunctioning Cards

If a fault occurs on a Smartcard the driver will return the card to the Newlands Coach Service office. In return for the card the driver will issue a form receipt for the customer to retain and use until the card is returned.

(If the Smartcard holder is under the age of 18, it is the responsibility of the caregiver to ensure he/she reads and understands the terms and conditions above)